Refund policy

We want you to love your ornament.

Returns: If you are not happy with your order for any reason, contact us within 30 days of delivery at shopify@fhsolutionsllc.com with your order number. We will arrange a return or make it right.

Personalization mistakes: If we made a mistake in the personalization, we will replace the ornament free of charge. If the mistake was in the text you entered, contact us as soon as possible. If we have not personalized your ornament yet, we will correct it at no cost.

Damaged items: If your ornament arrives damaged, send us a photo within 14 days of delivery and we will send a replacement at no cost.

Refunds: Approved refunds go back to your original payment method. Your bank may take several business days to show the refund.

Return shipping: You pay return postage unless the return is because of our mistake or a damaged item, in which case we cover it.